Always look for the positive, the end note for a piece I wrote on the West Coast Rail contract fiasco. The story - told through the eyes of First Group - focused on the company's response to a very public dispute involving the incumbent
operator Virgin Rail.
On the face it, there wasn't a lot of good news to share. Virgin outed the bid as unrealistic, forcing the DfT to reverse its original decision, while it investigated the claims. However, about halfway through the interview I hit upon the kernel of feel good story.
Following a quick run through of what had happened, why and when, the conversation turned to the response. I listed 'cascade', 'communications', 'channels' and...'courage'. The latter used to describe the CEO who, it turned out, had really come to the fore during the crisis.
His actions - regular interviews with TV and radio - provided a focal point for others to rally round. With hindsight, or if the piece was written again, I would move the CEO further up the order, renosing the intro to better reflect his 'courage' under fire.
This was the real positive in an otherwise bleak episode, proving the old adage: every challenge is a new opportunity.
operator Virgin Rail.
On the face it, there wasn't a lot of good news to share. Virgin outed the bid as unrealistic, forcing the DfT to reverse its original decision, while it investigated the claims. However, about halfway through the interview I hit upon the kernel of feel good story.
Following a quick run through of what had happened, why and when, the conversation turned to the response. I listed 'cascade', 'communications', 'channels' and...'courage'. The latter used to describe the CEO who, it turned out, had really come to the fore during the crisis.
His actions - regular interviews with TV and radio - provided a focal point for others to rally round. With hindsight, or if the piece was written again, I would move the CEO further up the order, renosing the intro to better reflect his 'courage' under fire.
This was the real positive in an otherwise bleak episode, proving the old adage: every challenge is a new opportunity.